FDNY firefighters have complained about the system because fire dispatchers weren't able to talk to 911 callers as they had in the past. This move, outrageously stupid, resulted in several high profile incidents where the bravest responded to the wrong locations.
Now the skilled FDNY communications dispatchers can ask callers the correct questions and get units the necessary information.
Just recently three people, including two children, died in a Brooklyn fire and firefighters pointed to the hyped system as being a factor.
Now on a Friday- the slowest day in the news cycle- the city moves to correct the problem.