Fire Union: 9/11 System Caused Delay - November 19, 2009

Father, 2 Children Killed In Blaze

MYFOXNY.COM - Firefighters called to a deadly blaze in Brooklyn on Wednesday were sent to the wrong address raising concerns about the new 9/11 dispatch system. The Uniformed Firefighters Association says the system is problematic.

Two 911 callers did not provide the exact address of the apartment on fire leaving firefighters to find it once they arrived.

Fire department officials say it took firefighters about three to six minutes to get to the correct address.

Union officials say firefighters encountered the same problem while answering another call on Wednesday. This time, firefighters were sent to 470 Lefferts Avenue instead of 570 Lefferts Avenue. The dispatcher, according to the union, typed in the wrong address. The union says that mistake caused a 45 second delay in response time.

Earlier this month, a typing error caused a delay in response time to a fire in Woodside, Queens, according to the union.