NYC to Post 911 Response Times Following Delay Reported in Crash That Killed Girl, 4

NY Daily News - December 31, 2013

by Jennifer Fermino

A week after a report found a series of blunders led to delays in responding to the accident in Manhattan that killed 4-year-old Ariel Russo, the city announced it will publish 911 response times online. Mayor Bloomberg said the city will now make public weekly tallies on average response times for all emergency calls, including EMS calls, fires, and crimes in progress.

The announcement comes on the heels of a Dec. 22 report that found a four-minute delay in responding to little Ariel’s death in June was caused by “mishandling” of calls.

At the time, the city’s 911 system – in the midst of a $2 billion overhaul – was mired in a series of computer bugs that caused temporary outages. The new tallying system — made possible by the same upgrade that spawned the glitches — breaks down every aspect of a 911 call, from call taker processing time to the length of travel for emergency responders.